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12 Tips for Christmas – Week 8

Report problems early

Missed the previous topics? You can catch up on all of them on this page.

How have the previous seven weeks been working out for you? Have you found anything of use in preparation for big shows in the next months?

If after trying the seven aforementioned suggestions you find yourself continuing to have issues, report the problems to us as early as possible. Reporting problems in advance allows Jands adequate time to work through the problem with you as we try to find you a resolution. As always, we will try to find a work around, or if it is a severe problem and time allows, we will provide a software update.

Our support team is here to help you, but we do need some specific information from you in order to solve your issues quickly and efficiently. You can help us enormously by providing the following information:

  1. Tell us the software version you are using. Please be specific and give us all the numbers.
  2. Tell us which console you are using and, for Vista users, which software platform.
  3. Tell us what you were doing.
  4. Tell us what you expected to happen.
  5. Tell us what actually happened.
  6. If you are using a Vista Linux console export any of your crash logs that have been generated. PC and OSX users should export the Byron.log files.[ST] There can be up to 6 files and we need them all.

While it may not seem like it, all of these items are important to us when assisting you with your problem as we need to be able to recreate the problem you are experiencing ourselves before we can fix it. Upon finding a solution for your problem, we test our fix using the same method you provided to ensure the problem has been fixed. Videos and photos of the problem you are experiencing are also a great help to us. This helps us see exactly what you are doing so we can mimic your actions in order to recreate the problem on your end.

Jands reminds everyone to please be patient though. When you are busy with many shows we are usually quite busy helping people sort out problems as they come up. Additionally, as we may not immediately know the answer to your problem, we may ask you some further questions to better understand the problem, so please answer the specific questions we have asked as quickly as possible.

Video Tip 8 – Changing the default fade time for cues

Video tip 8You can change the default fade time for new cues. Vista lets you do this in two ways, learn how in this video.

Watch on Youtube >



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