12 Tips for Christmas – Week 11
Don’t panic – common problems
Missed the previous topics? You can catch up on all of them on this page.
When you have two thousand pairs of eyes staring at you because the stage has gone dark, it’s quite easy to forget how to approach a problem. Here are a few common issues and solutions which you might come up against when preparing for your show:
My console is not outputing DMX
- Check that the Grandmaster is up
- Check that the universes are connected and assigned in Vista
- Check the intensity fader in the super playback section is up
My console goes to sleep
- Make sure the host computer has all power saving functions switched off
How do I update my console firmware?
- Please refer to Jands Technote Tbjlt174
My console won’t read my USB drive
- Please refer to Jands Technote Tbjlt149
The rig blacks out periodically
- Windows users refer to Jands Technote Tbjlt164
- MAC OSX users refer to Jands Technote Tbjlt177, specifically the section referring to the Sentinel Runtime Installer.
My system was working, but now it isn’t
- Ask yourself what has changed?
- Did someone add a new device, change some cables over, or do something else?
- If you can revert the change, do so and then test your system. If it works, great!
Video Tip 11 – Your questions answered.
In Week 3 we asked everyone to submit questions they had about the Jands Vista and Stage CL consoles. This week we have answered them for you, citing many specific examples to address your problems! We hope you enjoy!
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