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 Lights shut off briefly every 5min or so 
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Joined: Fri May 20, 2016 3:52 am
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Post Lights shut off briefly every 5min or so
I just recently purchased the Jands system and the M1 board. For some reason all my lights are shutting of for about 2 seconds every 5min then coming right back on where I left them.

To simplify everything I removed all my lights except the main ETC dimmer pack. (24 channel)

Here is my set-up.

MacBook Pro OS X 11.11
Vista/Byron Version 2.3 Build 15146
M1 Control Surface

I have attached the previous lighting console and this issue does not happen. Can you help point me in the right direction to get this resolved.

Thanks


Fri May 20, 2016 4:02 am
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Joined: Tue Dec 18, 2012 12:54 pm
Posts: 194
Location: Little Rock, AR
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Post Re: Lights shut off briefly every 5min or so
This is a license dongle issue. Either you don't have the license dongle plugged in, or the computer is not seeing it. Make sure you've got a dongle plugged in and that you don't have more channels patched in than your dongle allows.

-Tyler

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Lighting and Stage Designer
Fellowship Bible Church
Little Rock, AR


Fri May 20, 2016 7:08 am
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Joined: Mon Jan 09, 2017 4:00 am
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Post Re: Lights shut off briefly every 5min or so
I have the same issue using the 512 Dongle and Mac OS Sierra. Byron loads correctly (used the gatekeeper work around) and the system appears to recognize the dongle but still acts as though it doesn't. IE: shutting down ever few minutes for a few seconds. Could use some advise as well.


Fri Jan 27, 2017 3:55 am
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Jands R&D
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Joined: Tue Feb 18, 2014 11:09 am
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Post Re: Lights shut off briefly every 5min or so
What available DMX channels does your Help>About window report?

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Peter Rubie
Console Applications Tester - Jands Pty Ltd


Fri Jan 27, 2017 4:14 pm
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Post Re: Lights shut off briefly every 5min or so
I've checked into a things a bit since I posted. I continue to have 0 DMX channels listed in the "About" section under "Help"
I've reinstalled the UD512 driver. Byron boots up nicely but I cannot seem to get the USB license dongle to be recognized. I am running OS X Sierra so I am going to try another computer system to see what happens.


Sat Jan 28, 2017 3:36 am
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Jands R&D
Jands R&D

Joined: Tue Feb 18, 2014 11:09 am
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Post Re: Lights shut off briefly every 5min or so
Have you already run the sentinel runtime.dmg from the extras folder at the installation stage? If so, please fill in a support request form using the support menu at the top of this page.

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Peter Rubie
Console Applications Tester - Jands Pty Ltd


Sat Jan 28, 2017 1:12 pm
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