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 USB adapter issue (Windows driver) 
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Joined: Thu May 17, 2018 7:40 am
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Post USB adapter issue (Windows driver)
I'm a new user testing out the Vista V2 software with a USB to DMX adaptor. I haven't purchased a software package yet so my demo blacks out every 5 minutes. That's expected.
I had the software up and running fine until the adaptor stopped working today. I believe it might have been a windows update that broke it.

Now when I plug in the adaptor it brings up a UD512 in the windows Device manager without a Driver. And when I try to reinstall a driver from the Vista folder it says there is a problem with the installation.

When I open up the V2 software it gives me the error: Cannot open UD512 device (error -4) Please contact Jands technical support.

I've tried all forms of uninstalling, reinstalling, and rebooting. Help!


Thu May 17, 2018 9:11 am
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Joined: Sat Aug 14, 2004 12:13 pm
Posts: 519
Location: Sydney, Australia
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Post Re: USB adapter issue (Windows driver)
We have a document on the Vista v2 support page that should help with this problem:
Tbjlt193 Troubleshooting Device Drivers on Windows 10. (PDF – 188KB)


Thu May 17, 2018 12:09 pm
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Post Re: USB adapter issue (Windows driver)
That worked like a charm! Thank you VERY much!

Cheers!


Fri May 18, 2018 2:47 am
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